CUSTOMER SATISFACTION GUARANTEE
If at any time during the course of this agreement up to 5 years or 5 million copies, whichever occurs first, your DIS copier does not perform to your satisfaction, DIS will replace that copier with a comparable copier at no charge to you, provided that you have not abused or misused it and we have continually maintained it under our maintenance agreement.

FOUR HOUR RESPONSE TIME GUARANTEE
DIS guarantees that a factory trained service technician will be dispatched to your location with an average of four business hours to perform any emergency service on your DIS copier. If we fail to accomplish this in any full calendar quarter, we will credit your account for 25% of your next quarter’s base service invoice on that copier.

SERVICE LOANER GUARANTEE
DIS guarantees that in the rare instance we cannot repair your down copier within 24 hours after our technician has made the initial visit to your copier, DIS will deliver a comparable copier to your location for your use until your primary copier has been repaired. There is no charge for delivery and set-up. We will only invoice you for your normal service amount.

95% UPTIME GUARANTEE
DIS guarantees to keep your copier up and running. If DIS does not keep your copier up and running 95% of the time in any month, DIS will service that product FREE of charge the following month.

FIXED VALUE TRADE-IN GUARANTEE
In the event that your copier requirements increase during the first five years of your lease or ownership of one of our copiers, we will allow the following trade-in values for upgrading to a faster or larger copier: 100% during the first year, 75% during the second year, 50% during the third year, 30% during the fourth year, and 20% during the fifth year.

OVERFLOW COPY ASSISTANCE GUARANTEE
DIS guarantees that when you have copy jobs that are too large for your copier we will print those copy jobs at our lowest published rate. This will allow you to lease or purchase a copier that more readily fits your daily needs.